Refund Policy

Refund Policy

At Catiesta, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Certain types of items (such as personalized or custom-made products) may not be eligible for return.

2. How to Initiate a Return

To start a return, please contact us at support@catiesta.store with your order number and the reason for the return. We will review your request and provide you with return instructions if your return is approved.

3. Return Shipping

You are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Shipping costs from the original order are non-refundable unless the return is due to our error.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at support@catiesta.store within 30 days of delivery. We will guide you through the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@catiesta.store with photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products
  • Gift cards
  • Items marked as final sale
  • Products that have been used, washed, or altered

8. Order Cancellations

You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Please contact us at support@catiesta.store as soon as possible to request a cancellation.

9. Contact

If you have any questions about our Refund Policy, please reach out to us at support@catiesta.store.