Shipping Details

Shipping Details

At Catiesta, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping information below.

1. Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Estimated Delivery

We offer the following shipping methods:

  • Standard Shipping: 7-15 business days
  • Express Shipping: 3-7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location and external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Free shipping may be available for orders that meet the minimum purchase requirement, which will be displayed at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

5. International Shipping

We ship to most countries worldwide. For international orders, please be aware that:

  • Customs duties, taxes, and fees may apply upon delivery, and are the responsibility of the recipient
  • Delivery times may be longer due to customs processing
  • Some products may be restricted in certain countries

6. Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us at support@catiesta.store with your order number and tracking information. We will work with the carrier to locate your package and resolve the issue as quickly as possible.

7. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@catiesta.store before your order is shipped.

8. Contact

If you have any questions about shipping, please reach out to us at support@catiesta.store.